Who to call in a power cut
Sources awaiting check
Work it out for your home
Worked example
For a home in England:
- Call 105: it puts you through to your local network operator, whoever your energy supplier is.
- Find your operator by postcode: Power Cut 105: find your network operator.
- Network operators in England: UK Power Networks, National Grid Electricity Distribution, Northern Powergrid, Electricity North West, Scottish and Southern Electricity Networks, SP Energy Networks.
Source: Power Cut 105, awaiting check
In a power cut you call your network operator, the company that runs the cables to your home. It's usually not the company you pay your bill to. Pick where you live to get the number and the right links.
How it works
We don't look up your postcode or hold any data of our own. We point you to the official services: the national power cut number and each network operator's own site, where you can report a cut and check for updates.
FAQs
Do I call my energy supplier?
No. Your supplier sends the bills, but your network operator fixes power cuts.
What if someone at home needs extra help?
Join the Priority Services Register. It's free, and it tells your network operator to give your household extra help in a power cut.
Read the guide: Power cut: what to do
More tools
- Backup power: which do I need?Tick what you'd want to keep going in a power cut. We'll tell you whether a power bank is likely to be enough, or whether to look at a portable power station on our sister site Ferncharge.
- Your home in a power cut: household planTell us who lives with you and how your home is heated, and get a plan for what stops working, what to do in the first hour and first day, who to call and what to keep in the cupboard.
- What stops working in a power cutTick what your home has, from the boiler to the landline, and see what stops in a power cut, what may keep going and what to do about each.
Sources
- Power cut helpline (Great Britain) (Power Cut 105), awaiting check
- What to do in a power cut (network operators) (Power Cut 105), awaiting check